Shipping policy

Welcome to Stariava. We're delighted to have you shopping with us. Our commitment is to provide you with quality products and a smooth, hassle-free experience, including free shipping on every order with no minimum purchase required.

Free Shipping We offer free shipping on all orders with no minimum purchase required.

Processing Time All orders are processed within 1–2 business days, excluding weekends and UK public holidays. You will receive a confirmation email once your order has been shipped.

Delivery Estimates Estimated delivery time is 3–7 business days from the date of shipment within the United Kingdom. Delivery times may vary due to carrier delays or circumstances outside our control.

Shipping Destination We currently ship to the United Kingdom only.

Shipping Carrier Orders may be shipped via Royal Mail, Evri, or DPD.

Order Tracking Once your order ships, you will receive an email notification containing your tracking number. Please allow up to 48 hours for tracking information to become available.

Right of Withdrawal As a consumer purchasing online, you have a 14-day right of withdrawal for eligible purchases. Please refer to our Refund & Returns Policy for full details on how to exercise this right.

Statutory Warranty Your statutory consumer rights and warranties under UK law apply to all purchases. If your item is defective, damaged, or incorrect, please contact us promptly so we can resolve the issue.

Lost, Damaged, or Incorrect Orders Please inspect your order upon arrival. If your item is defective, damaged, incorrect, or has not arrived within the expected timeframe, please contact us at michaeltsbybkyleon@gmail.com and we will do our best to make it right.

Contact Us For any questions about your order or this Shipping Policy, please contact us at:

Stariava 21 Azalea Dr, Cheltenham, England, GL51 3EA, United Kingdom michaeltsbybkyleon@gmail.com