Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the same condition in which it was received — unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or other proof of purchase.

Starting a Return To start a return, please contact us at michaeltsbybkyleon@gmail.com before sending anything back. We will review your request and provide you with the appropriate return instructions, including where and how to send your package.

Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, please contact us promptly at michaeltsbybkyleon@gmail.com so that we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items Certain products are not eligible for return, including:

  • Perishable goods such as food, flowers, or plants
  • Custom or personalised products
  • Certain personal care or beauty products
  • Hazardous materials
  • Flammable liquids or gases

Sale items and gift cards are not eligible for return where permitted by applicable law.

Exchanges If you would like a different item, we recommend returning the original item following the return process above and placing a separate order for the replacement item, subject to your applicable consumer rights.

UK Consumer Rights Nothing in this policy removes or restricts any mandatory consumer rights you have under UK law. For eligible online purchases, you may have a statutory 14-day cooling-off period during which you can cancel your order without giving a reason.

Refunds Once we have received and inspected your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card issuer may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at michaeltsbybkyleon@gmail.com.

Contact Us

Stariava 21 Azalea Dr, Cheltenham, England, GL51 3EA, United Kingdom michaeltsbybkyleon@gmail.com